Service Field Manager

Москва
Полный день

Main responsibilities:

· To analyze dealers’ activity at AS area, to define dealers’ service potential and provide a continuous improvement of AS indicators. To set and achieve targets for service productivity, parts and accessories sales;

· To evaluate dealers’ service facility based on service potential (number of working places, lifts, painting capacity, warehouse capacity, parts stock volume);

· To evaluate dealers’ AS staff including technicians, service advisers, parts staff, customer relations staff and provide employee certification in accordance with Kia Academy training plan;

· To conduct dealer audits in accordance with a monthly schedule. To evaluate a quality of AS processes and standards. To prepare long-term Action plans for AS business improvement;

· To conduct cross-functional activities with parts, marketing, and business development teams; to participate in AS events, promo-campaigns, seasonal campaigns, etc.

· To analyze dealers’ warranty operations quality, including a proper storage of parts replaced on warranty conditions, recall and service warranty campaigns target achievement, etc.;

· To ensure an effective feed-back channel with dealers for receiving operating data;

· To provide a comprehensive support to Management of the Department such as creation of business presentations and reports in accordance with Department performance.

Requirements (skills, knowledge and experience):

· Higher or secondary technical education;

· Knowledge of automotive market;

· Experience in after sales area not less than 3 years;

· Dealer communications experience;

· English upper-intermediate;

· Readiness for business trips.